Common Questions

Why you ask to connect with Facebook?

Connecting Stori to your Facebook accounts permits us to access also your Instagram Account.
It's the only legal way to view your Instagram Stories without asking your Instagram password.

Do I need to be an Instagram Business Account to use Stori?

Though question:

• No if you only need to collaborate on another account.
• Yes if you want to import and handle your Instagram Stories.

Unfortunately Instagram and Facebook doesn't permit us to access the Stories if you aren't a Business Account.

If I register today, can I see the data from my past stories?

No, we can't do that as we haven't access to Stories that are older than 24 hours.

What happens to the Stories on a Free account after 7 days?

We will continue to store them for 30 days, in this way if you upgrade you can also have all the data from the last month.
After 30 days from the story creation date, Stori will delete them automatically.

Are my stories private?

Yes, nobody can see them unless you give explicity share them on Stori.

How can I share my stories and their data with somebody?

You have 3 ways:

• Create an adventure and share the public link with whoever you want: they will have access only to the stories and insights inside that adventure
• Add somebody as a collaborator: they will have access to all your stories and insights PRO
• Download all your stories and share them via an external service PRO

What are adventures?

Adventures are collection of stories. You can add some stories (also from different days) and, if you want, share them with their special link.
Adventures aren't public: only people with the link can access them, and you can always expire a link.

How do you handle payments?

We are using Stripe and all connections are handled over HTTPS.

I have other questions.

We'd love to hear them. Contact us at [email protected].